# Awful Support - No live chat or phone number for support

**URL:** <https://forums.collective2.com/t/awful-support-no-live-chat-or-phone-number-for-support/17069>\
**Category:** C2\
**Created:** [June 18, 2026, 2:32pm UTC](https://forums.collective2.com/t/awful-support-no-live-chat-or-phone-number-for-support/17069 "2026-06-18T14:32:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![HeavensArk](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/heavensark/32/20945_2.png) [@HeavensArk](https://forums.collective2.com/u/HeavensArk)\
**Post date:** [June 18, 2026, 2:32pm UTC](https://forums.collective2.com/t/awful-support-no-live-chat-or-phone-number-for-support/17069/1 "2026-06-18T14:32:12Z")

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No live chat, no phone number, and the knowledge base is outdated and useless for real issues. It’s not worth the subscription fees.

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**Author:** ![BlackOpzFXX](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/blackopzfxx/32/21461_2.png) [@BlackOpzFXX](https://forums.collective2.com/u/BlackOpzFXX)\
**Post date:** [June 18, 2026, 8:31pm UTC](https://forums.collective2.com/t/awful-support-no-live-chat-or-phone-number-for-support/17069/2 "2026-06-18T20:31:05Z")

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I beg to differ. Have you tried email support? (my preference since its documentation). Responses aren’t instant but fairly quick and they dig until they solve the issue or explain the mishap.

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**Author:** ![Obstract](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/obstract/32/21524_2.png) [@Obstract](https://forums.collective2.com/u/Obstract)\
**Post date:** [June 19, 2026, 4:22pm UTC](https://forums.collective2.com/t/awful-support-no-live-chat-or-phone-number-for-support/17069/3 "2026-06-19T16:22:29Z")

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Usually they will respond through email.

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**Author:** ![Babbage\_9010](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/babbage_9010/32/23147_2.png) [@Babbage\_9010](https://forums.collective2.com/u/Babbage_9010)\
**Post date:** [June 22, 2026, 3:25pm UTC](https://forums.collective2.com/t/awful-support-no-live-chat-or-phone-number-for-support/17069/4 "2026-06-22T15:25:39Z")

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Agree 100%. I often submit issue via Chat, but expect my answer via Email. It works. We often think we need 10 minute fix for everything, but a big platform doesn’t work that way and it works well enough almost all the time..