There was a BIG problem on C2 AutoTrade Platform today.
I’ve had 2 open positions sell GBPNZD @1.94665 (yesterday) and adding 1 sell position @1.92953 today. Both positions were set SL @1.9355.
Suddenly both positions closed @1.9350 even the highest price was about 1.593x at that moment.
I have chat with Mr. Marc and he said “It looks like one of your autotraders was filled at 1.93592 which set the stop off”.
I have asked him to reopen my trades but he said “We can’t reopen the trades, those are live fills reported by autotraders. NFA regulations explicitly prohibit us from doing that”
The questions are:
- The market price was never hit my SL so why it’s closed below SL price?
- Why one of my autotraders was filled at 1.93592 but WHY all the other autotraders and my trades on C2 platform automatic close too?
- What’s the real reason behind this problem?
- The risk was not comes from Trader but from Brokers (and/or) from C2 AutoTrade Platform!?
PS: Stay away from FXCM AU (the broker was filled at 1.9359) while Interactive/Oanda Brokers was 1.9320x at that moment.
PPS: The GBPNZD market price now @1.9220 while I am typing this.