# C2 can't log in very often

**URL:** <https://forums.collective2.com/t/c2-cant-log-in-very-often/8789>\
**Category:** C2\
**Created:** [July 14, 2016, 2:47pm UTC](https://forums.collective2.com/t/c2-cant-log-in-very-often/8789 "2016-07-14T14:47:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![TFThunder](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/tfthunder/32/3154_2.png) [@TFThunder](https://forums.collective2.com/u/TFThunder)\
**Post date:** [July 14, 2016, 2:47pm UTC](https://forums.collective2.com/t/c2-cant-log-in-very-often/8789/1 "2016-07-14T14:47:17Z")

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yesterday and today, there are times when I can’t log into c2, so I can’t close my position which turned profit to loss.

what happened?

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**Author:** ![MatthewKlein](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/matthewklein/32/21382_2.png) [@MatthewKlein](https://forums.collective2.com/u/MatthewKlein)\
**Post date:** [July 14, 2016, 3:32pm UTC](https://forums.collective2.com/t/c2-cant-log-in-very-often/8789/2 "2016-07-14T15:32:19Z")

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I need more information about what this statement means: “I can’t log into c2.”

What _specifically_ happens when you log in? At what point in the log-in process do you get stuck? What is in your browser window before that point? At that point? What URL / web address do you see?

What do you press or click?

What happens?

What browser are you using? What operating system?

What time of day / date (Eastern USA time)?

Also, screen shots are very helpful.

Send all info to [help@collective2.com](mailto:help@collective2.com) so that we can try to help.

Thanks

Matthew

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<div class="post-metadata">

**Author:** ![TFThunder](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/tfthunder/32/3154_2.png) [@TFThunder](https://forums.collective2.com/u/TFThunder)\
**Post date:** [July 14, 2016, 3:40pm UTC](https://forums.collective2.com/t/c2-cant-log-in-very-often/8789/3 "2016-07-14T15:40:34Z")

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sorry, I didn’t take screen shot.

basically I went to homepage, and log in, then I was taken to a page asked me to log in, the page is mostly blank, only text fields for me to input user name and password. I clicked log in and no use.

i was able to log in after about 20 minutes. this happened about 1 hour ago, around 7:30am PST.

it happened yesterday too.

I’m using chrome.