# Credit card has failed 1 time. We have politely \\\\\\\\\\\\

**URL:** <https://forums.collective2.com/t/credit-card-has-failed-1-time-we-have-politely/9528>\
**Category:** C2\
**Created:** [May 1, 2017, 5:22pm UTC](https://forums.collective2.com/t/credit-card-has-failed-1-time-we-have-politely/9528 "2017-05-01T17:22:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MechStrat](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/mechstrat/32/6241_2.png) [@MechStrat](https://forums.collective2.com/u/MechStrat)\
**Post date:** [May 1, 2017, 5:22pm UTC](https://forums.collective2.com/t/credit-card-has-failed-1-time-we-have-politely/9528/1 "2017-05-01T17:22:12Z")

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If I have to guess I am not the only one that get this kind of messages … But since It is going to happen often with users having a C2 membership ONE day long would not be more appropriate that C2 will start to perform a validation of the credit card of new users OR take the responsibility for the payment before to disclose our systems? Another way will be the use of PAYPAL which I am unsure why is not available here. THX!

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**Author:** ![MatthewKlein](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/matthewklein/32/21382_2.png) [@MatthewKlein](https://forums.collective2.com/u/MatthewKlein)\
**Post date:** [May 1, 2017, 5:34pm UTC](https://forums.collective2.com/t/credit-card-has-failed-1-time-we-have-politely/9528/2 "2017-05-01T17:34:03Z")

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We do indeed validate credit cards before any subscription. Sometimes, later, the transaction is declined. When trading is involved, we try to extend the benefit of the doubt to a customer, whose trading may be interrupted if we terminate a subscription abruptly. This is why we have a grace period for customers who have already been validated, but who then – subsequently – have a credit card declined.

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**Author:** ![MechStrat](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/mechstrat/32/6241_2.png) [@MechStrat](https://forums.collective2.com/u/MechStrat)\
**Post date:** [May 1, 2017, 5:52pm UTC](https://forums.collective2.com/t/credit-card-has-failed-1-time-we-have-politely/9528/3 "2017-05-01T17:52:50Z")

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I completely agree with your case. However the case depicted is toward new comers that because they did not start trading yet they will not suffer any trading abruptly interrupted. I am sure you got my point without going too much into detail.