# Missing trade

**URL:** <https://forums.collective2.com/t/missing-trade/7066>\
**Category:** C2\
**Created:** [November 30, 2006, 11:27am UTC](https://forums.collective2.com/t/missing-trade/7066 "2006-11-30T11:27:12Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pippo\_pippo](https://avatars.discourse-cdn.com/v4/letter/p/13edae/32.png) [@pippo\_pippo](https://forums.collective2.com/u/pippo_pippo)\
**Post date:** [November 30, 2006, 11:27am UTC](https://forums.collective2.com/t/missing-trade/7066/1 "2006-11-30T11:27:12Z")

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another trade missed on my system moonlight, there is a stop order gtc for cover a short trade at 1.3217 on eurusd future.  
  
The short trade is still open and the long trade ( buy 1.3254 target 1.3274 ) isn’t executed. Matthew please, can you correct this situation? I lose too many trade for these “malfuction” of the c2system.  
  
  
  
Thank’s a lot

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**Author:** ![MatthewKlein](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/matthewklein/32/21382_2.png) [@MatthewKlein](https://forums.collective2.com/u/MatthewKlein)\
**Post date:** [November 30, 2006, 11:34am UTC](https://forums.collective2.com/t/missing-trade/7066/2 "2006-11-30T11:34:10Z")

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For fastest response, please report these kind of problems using the trouble ticket. Here’s how:  
  
  
  
How to use the Report Problem function:  
  
  
  
1) Log in to your C2 account.  
  
2) Go to the trading system in question.  
  
3) Immediately above the trade details, you’ll see an area that says: “What this page displays.” Make sure you turn on: "Report problem links."  
  
4) Now, every executed trade (or unexecuted pending signal) will display a little green question mark. Click the question mark to report a problem with a fill.

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**Author:** ![pippo\_pippo](https://avatars.discourse-cdn.com/v4/letter/p/13edae/32.png) [@pippo\_pippo](https://forums.collective2.com/u/pippo_pippo)\
**Post date:** [November 30, 2006, 11:52am UTC](https://forums.collective2.com/t/missing-trade/7066/3 "2006-11-30T11:52:13Z")

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Hi Matthew,  
  
I’m sorry but I didn’t know this function, now is all OK.  
  
  
  
Thanks a lot  
  
Giacomo Astrologo