# Order did not fill!

**URL:** <https://forums.collective2.com/t/order-did-not-fill/7200>\
**Category:** C2\
**Created:** [July 19, 2011, 1:37pm UTC](https://forums.collective2.com/t/order-did-not-fill/7200 "2011-07-19T13:37:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![GnosisDaydream](https://avatars.discourse-cdn.com/v4/letter/g/8baadc/32.png) [@GnosisDaydream](https://forums.collective2.com/u/GnosisDaydream)\
**Post date:** [July 19, 2011, 1:37pm UTC](https://forums.collective2.com/t/order-did-not-fill/7200/1 "2011-07-19T13:37:42Z")

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Had a STO order on ESU11. Price hit my limit but the order did not fill. Price has already hit my take-profit and C2 didn’t fill.

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**Author:** ![MatthewKlein](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/matthewklein/32/21382_2.png) [@MatthewKlein](https://forums.collective2.com/u/MatthewKlein)\
**Post date:** [July 19, 2011, 1:43pm UTC](https://forums.collective2.com/t/order-did-not-fill/7200/2 "2011-07-19T13:43:50Z")

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I’ve looked at your orders and don’t see any that should have filled. It’s possible I missed something and the C2 software was inaccurate.  
  
  
  
But in cases like this, you should submit a trouble-ticket, because our automated tools are able to solve a large percentage of problems, and because it allows you to specify exactly which order you think should have been filled and why. Here’s how:  
  
  
  
[http://www.collective2.com/static/how\_trouble.htm](http://www.collective2.com/static/how_trouble.htm)

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**Author:** ![GnosisDaydream](https://avatars.discourse-cdn.com/v4/letter/g/8baadc/32.png) [@GnosisDaydream](https://forums.collective2.com/u/GnosisDaydream)\
**Post date:** [July 19, 2011, 2:05pm UTC](https://forums.collective2.com/t/order-did-not-fill/7200/3 "2011-07-19T14:05:37Z")

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Thanks for the speedy reply. The order to STO was placed @ 11:47, per “signalbounce:”  
  
  
  
  
  
63641997  
  
  
  
7/19/11 11:47  
  
  
  
  
  
  
  
Sell to open  
  
  
  
1  
  
  
  
@ESU1  
  
  
  
E-MINI S&P 500 SEP 2011  
  
  
  
@ limit 1317.25  
  
  
  
GTC  
  
  
  
Note this trade replaces signal id 63640956.  
  
  
  
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_  
  
  
  
Price proceeded to hit my fill price at 1:31 ET. It did not pass my fill price at the time, but if price hits your limit order, doesn’t C2 usually treat that as a hypothetical fill?  
  
  
  
Thanks.

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**Author:** ![FinancialScientist](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/financialscientist/32/2268_2.png) [@FinancialScientist](https://forums.collective2.com/u/FinancialScientist)\
**Post date:** [July 19, 2011, 6:28pm UTC](https://forums.collective2.com/t/order-did-not-fill/7200/4 "2011-07-19T18:28:56Z")

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It depends on the bid. Chances are it must hot have hit, but would have sometime later.