# Order not executed

**URL:** <https://forums.collective2.com/t/order-not-executed/9335>\
**Category:** C2\
**Created:** [March 1, 2017, 4:56pm UTC](https://forums.collective2.com/t/order-not-executed/9335 "2017-03-01T16:56:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![aaa123123123](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/aaa123123123/32/14415_2.png) [@aaa123123123](https://forums.collective2.com/u/aaa123123123)\
**Post date:** [March 1, 2017, 4:56pm UTC](https://forums.collective2.com/t/order-not-executed/9335/1 "2017-03-01T16:56:06Z")

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Hi Matt and Team,

Had two orders to buy NQH7… but one order stayed stuck and didnt execute… I just noticed it still says “working.”

![](https://yyz2.discourse-cdn.com/flex028/uploads/collective2/6190/a47aea3531d9ec92.JPG)

Can you check on this for me?

Thank you,

UPTS

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**Author:** ![lorant\_algotrader](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/lorant_algotrader/32/21594_2.png) [@lorant\_algotrader](https://forums.collective2.com/u/lorant_algotrader)\
**Post date:** [March 1, 2017, 5:01pm UTC](https://forums.collective2.com/t/order-not-executed/9335/2 "2017-03-01T17:01:33Z")

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Hello,

Please open a helpdesk ticket in order to track your issue correctly. We cannot provide direct support using our forum.

Just send an email to [help@collective2.com](mailto:help@collective2.com), we will start to investigate asap.

We need your system id AND signal id(s) a well.

Thank you!

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<div class="post-metadata">

**Author:** ![aaa123123123](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/aaa123123123/32/14415_2.png) [@aaa123123123](https://forums.collective2.com/u/aaa123123123)\
**Post date:** [March 1, 2017, 5:17pm UTC](https://forums.collective2.com/t/order-not-executed/9335/3 "2017-03-01T17:17:29Z")

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I guess its too late now… 1 of my lots already hit my first target… unless you can magically open my order at 5369… NQ is at 5394 already.

Thanks.

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**Author:** ![lorant\_algotrader](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/lorant_algotrader/32/21594_2.png) [@lorant\_algotrader](https://forums.collective2.com/u/lorant_algotrader)\
**Post date:** [March 1, 2017, 6:04pm UTC](https://forums.collective2.com/t/order-not-executed/9335/4 "2017-03-01T18:04:55Z")

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Understand. Unfortunately we cannot offer such “magic”.

Please use tickets next time, we can help you faster.

Thank you for understanding!