# Please fix errors

**URL:** <https://forums.collective2.com/t/please-fix-errors/1928>\
**Category:** C2\
**Created:** [March 3, 2011, 6:26pm UTC](https://forums.collective2.com/t/please-fix-errors/1928 "2011-03-03T18:26:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![KurtDieter](https://avatars.discourse-cdn.com/v4/letter/k/35a633/32.png) [@KurtDieter](https://forums.collective2.com/u/KurtDieter)\
**Post date:** [March 3, 2011, 6:26pm UTC](https://forums.collective2.com/t/please-fix-errors/1928/1 "2011-03-03T18:26:05Z")

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3/3 18:21  
  
BTO  
  
1  
  
QHGK1  
  
@ stop 447  
  
GTC  
  
Filled @ 449.10 3/3/11 18:22  
  
  
  
3/3 18:22  
  
BTO  
  
1  
  
@GFK1  
  
@ stop 132.10  
  
GTC  
  
Filled @ 133.53 3/3/11 18:23  
  
  
  
these stops were put is as sell stops and the software bought. Please cancel the orders and correct for futures income.

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**Author:** ![MatthewKlein](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/matthewklein/32/21382_2.png) [@MatthewKlein](https://forums.collective2.com/u/MatthewKlein)\
**Post date:** [March 3, 2011, 6:35pm UTC](https://forums.collective2.com/t/please-fix-errors/1928/2 "2011-03-03T18:35:45Z")

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I’m afraid I must disagree with you. Server audit trail confirms you manually entered these as Buys, exactly as C2 recorded these signals.

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**Author:** ![KurtDieter](https://avatars.discourse-cdn.com/v4/letter/k/35a633/32.png) [@KurtDieter](https://forums.collective2.com/u/KurtDieter)\
**Post date:** [March 3, 2011, 9:09pm UTC](https://forums.collective2.com/t/please-fix-errors/1928/3 "2011-03-03T21:09:34Z")

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What you see is the result of software error. I input sell on open and the stop amount. The software gave me a warning it may be marketable. I went through this several times. The warning clearly stated that I put a sell order in, in each case.

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**Author:** ![KurtDieter](https://avatars.discourse-cdn.com/v4/letter/k/35a633/32.png) [@KurtDieter](https://forums.collective2.com/u/KurtDieter)\
**Post date:** [March 4, 2011, 11:06am UTC](https://forums.collective2.com/t/please-fix-errors/1928/4 "2011-03-04T11:06:37Z")

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STO 1 @GFK1 FEEDER CATTLE at stop 132.20 Working Cance  
  
  
  
Above is the order I placed yesterday. The server took it accurately…AND in real trading it executed earlier this morning. The server shows no trade in this one. WHY?

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**Author:** ![MatthewKlein](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/matthewklein/32/21382_2.png) [@MatthewKlein](https://forums.collective2.com/u/MatthewKlein)\
**Post date:** [March 4, 2011, 11:38am UTC](https://forums.collective2.com/t/please-fix-errors/1928/5 "2011-03-04T11:38:13Z")

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Kurt:  
  
  
  
If you haven’t done so, please use the trouble-ticket system to initiate service requests for trades that you think are incorrect. It’s an automated system that will speed response time and make everyone’s life easier.  
  
  
  
Here is a link that describes how to report a problem with a trouble ticket:  
  
[http://www.collective2.com/static/how\_trouble.htm](http://www.collective2.com/static/how_trouble.htm)  
  
  
  
The example above has several screen shots which may help you.