# Support

**URL:** https://forums.collective2.com/t/support/3476
**Category:** C2
**Created:** [January 17, 2013, 3:08am UTC](https://forums.collective2.com/t/support/3476 "2013-01-17T03:08:08Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![SteveC](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SteveC](https://forums.collective2.com/u/SteveC)
#### Post date: [January 17, 2013, 3:08am UTC](https://forums.collective2.com/t/support/3476/1 "2013-01-17T03:08:08Z")

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I’ve been a subscriber for years and have been very happy with C2. But latest support emails have not been answered at all and have gone into a big black hole. Would be nice to get a response even if it’s saying we’re backed up. It’s all about expectations. And expectations are pretty high when your reply email says:  
  
  
  
We are going to answer your question FAST. But wait…  
  
  
  
Thanks!

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### Author: ![MatthewKlein](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/matthewklein/32/21382_2.png) [@MatthewKlein](https://forums.collective2.com/u/MatthewKlein)
#### Post date: [January 17, 2013, 4:32am UTC](https://forums.collective2.com/t/support/3476/2 "2013-01-17T04:32:59Z")

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Sorry, Steve. My fault. I have replied to you via email. Basically, it looks as if Open E Cry has, for some reason, not yet linked your account to C2 AutoTrading. We’ll try to contact them and ask them what is going on. Sorry for the slow reply.  
  
  
  
Matthew

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### Author: ![SteveC](https://avatars.discourse-cdn.com/v4/letter/s/ecb155/32.png) [@SteveC](https://forums.collective2.com/u/SteveC)
#### Post date: [January 17, 2013, 11:38am UTC](https://forums.collective2.com/t/support/3476/3 "2013-01-17T11:38:08Z")

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Thanks Matthew. I knew you and the team wouldn’t let subscribers down. Issue resolved!