System interface, support lacking

I am (was until it stopped trading) a subscriber to Algotrades. I was trial subscribed to another system. All my emails came from Algotrade about this other system, not from C2.

Why does Algotrade appear in front of C2? How do interface purely with C2 and delete Alogtrades? Why is Algotrades even inserting itself before C2? Even my login is to autotradenow, not C2 when I want to get to C2.

Also, I have left a few messages on your phone to ask these and more questions as I want to use C2 but if I can’t get help and have a quick conversation, I am not going to put more money at stake. A quick call will save time and forum effort.