The C2 Standard To Correct A Missing Fill: How Long?


What is the standard C2 turnaround time to process a missing fill after I submit the missing fill report (by clicking on the trade adjustment icon)?

I reported a missing fill today at about 14:15 Eastern Time and it is still not fixed.

The correction of missing fills is critical to my ability to properly manage a trade portfolio on Collective2. In addition to not properly displaying my returns and drawdowns as they actually happened, I am held hostage from entering a closing order until the initial fill shows up.

Can you commit to a declared processing time to correct missing fills?

Hi Chris - As I emailed you, this has been taken care of. - MK