# Unable to close trade - solved **URL:** \ **Category:** C2\ **Created:** [October 14, 2019, 5:56am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627 "2019-10-14T05:56:06Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![Boy\_Plunger](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/boy_plunger/32/14519_2.png) [@Boy\_Plunger](https://forums.collective2.com/u/Boy_Plunger)\ **Post date:** [October 14, 2019, 5:56am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/1 "2019-10-14T05:56:06Z")
Unable to place btc order. Defaults to bto when order is opened already so I can’t close my short. How do I designate btc instead of bto using web client? Also unable to place stop or limits btc for this particular order… ---
**Author:** ![FXEdge](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/fxedge/32/13122_2.png) [@FXEdge](https://forums.collective2.com/u/FXEdge)\ **Post date:** [October 14, 2019, 6:21am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/2 "2019-10-14T06:21:54Z")
I have the same issue. I’ve reached out to customer service and hope to have a response asap. Had to send an urgent broadcast to my Subscribers because of this issue. ---
**Author:** ![MAP](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/map/32/2650_2.png) [@MAP](https://forums.collective2.com/u/MAP)\ **Post date:** [October 14, 2019, 6:28am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/3 "2019-10-14T06:28:10Z")
Hello, **Can’t Buy To Open** **You are currently short GBPUSD, so you cannot Buy To Open. You need to close your short position first or make your BTO order conditional. Learn more** If I have a sale open, why can’t I buy to close the sale? Correct the error in your software. Michael ---
**Author:** ![lorant\_algotrader](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/lorant_algotrader/32/21594_2.png) [@lorant\_algotrader](https://forums.collective2.com/u/lorant_algotrader)\ **Post date:** [October 14, 2019, 8:25am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/4 "2019-10-14T08:25:32Z")
We are working on this issue, will be fixed ASAP! ---
**Author:** ![Swing-Trader](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/swing-trader/32/13086_2.png) [@Swing-Trader](https://forums.collective2.com/u/Swing-Trader)\ **Post date:** [October 14, 2019, 8:39am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/5 "2019-10-14T08:39:44Z")
You need to modify “REPLACE” just a few points above/below your “Working” price (BUY/SELL ToClose). It’s soon trigger and “Close” your trade. Hope it help. ---
**Author:** ![MAP](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/map/32/2650_2.png) [@MAP](https://forums.collective2.com/u/MAP)\ **Post date:** [October 14, 2019, 9:47am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/7 "2019-10-14T09:47:24Z")
This option does not work either. Checked. Partially cannot be closed and it is impossible to completely close. Writes an error. ---
**Author:** ![oakenshield1](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/oakenshield1/32/8110_2.png) [@oakenshield1](https://forums.collective2.com/u/oakenshield1)\ **Post date:** [October 14, 2019, 9:54am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/8 "2019-10-14T09:54:34Z")
Same problem here! Any solution yet? ---
**Author:** ![MAP](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/map/32/2650_2.png) [@MAP](https://forums.collective2.com/u/MAP)\ **Post date:** [October 14, 2019, 9:57am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/9 "2019-10-14T09:57:39Z")
There is a solution - wait for a solution to the problem. They promised to fix the error and notify about the correction. Wait. ---
**Author:** ![oakenshield1](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/oakenshield1/32/8110_2.png) [@oakenshield1](https://forums.collective2.com/u/oakenshield1)\ **Post date:** [October 14, 2019, 9:58am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/10 "2019-10-14T09:58:39Z")
I’m already waiting, take it easy. ---
**Author:** ![lorant\_algotrader](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/lorant_algotrader/32/21594_2.png) [@lorant\_algotrader](https://forums.collective2.com/u/lorant_algotrader)\ **Post date:** [October 14, 2019, 10:10am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/11 "2019-10-14T10:10:54Z")
FIXED! Please check and let us know if any issue still appear. ---
**Author:** ![oakenshield1](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/oakenshield1/32/8110_2.png) [@oakenshield1](https://forums.collective2.com/u/oakenshield1)\ **Post date:** [October 14, 2019, 10:13am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/12 "2019-10-14T10:13:24Z")
Thank you Lorant! I was able to close my positions. ---
**Author:** ![lorant\_algotrader](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/lorant_algotrader/32/21594_2.png) [@lorant\_algotrader](https://forums.collective2.com/u/lorant_algotrader)\ **Post date:** [October 14, 2019, 10:14am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/13 "2019-10-14T10:14:49Z")
Thank you for all of your patience and report! ---
**Author:** ![OPNTrader](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/opntrader/32/21436_2.png) [@OPNTrader](https://forums.collective2.com/u/OPNTrader)\ **Post date:** [October 14, 2019, 10:15am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/14 "2019-10-14T10:15:36Z")
HI! I have also this problems… Im waiting to resolving this problems. I’m was trying to close positions by C2 quicktrade… And 2 positions was closed… If positions was closing by C2 quicktrade - it is correct trades? ---
**Author:** ![lorant\_algotrader](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/lorant_algotrader/32/21594_2.png) [@lorant\_algotrader](https://forums.collective2.com/u/lorant_algotrader)\ **Post date:** [October 14, 2019, 10:22am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/15 "2019-10-14T10:22:30Z")
Yes, positions can be closed in many different ways: 1. WebTrader - the automated order entry/exit recognition logic failed this morning, this was fixed. 2. Old Interface 3. API 4. PlatformTransmit 5. BrokerTransmit Only WebTrader had this issue, so any other signal entry channel worked fine. If you closed your positions using old UI, all fine. Do you still experience some problems? Please write your details to [support@collective2.com](mailto:support@collective2.com), address to Lorant and I will invetigate it asap. ---
**Author:** ![OPNTrader](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/opntrader/32/21436_2.png) [@OPNTrader](https://forums.collective2.com/u/OPNTrader)\ **Post date:** [October 14, 2019, 10:31am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/16 "2019-10-14T10:31:09Z")
Thank You for Information, Lorant. ---
**Author:** ![MAP](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/map/32/2650_2.png) [@MAP](https://forums.collective2.com/u/MAP)\ **Post date:** [October 14, 2019, 10:33am UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/17 "2019-10-14T10:33:55Z")
Now everything works! Thanks! ---
**Author:** ![Boy\_Plunger](https://yyz2.discourse-cdn.com/flex028/user_avatar/forums.collective2.com/boy_plunger/32/14519_2.png) [@Boy\_Plunger](https://forums.collective2.com/u/Boy_Plunger)\ **Post date:** [October 14, 2019, 3:36pm UTC](https://forums.collective2.com/t/unable-to-close-trade-solved/13627/18 "2019-10-14T15:36:49Z")
web trader is working again now. Is there a back up available or can you implement a manual BTC or BTO option in web trader? How do you access old UI? Thanks for the fix!