Gary. This happens a lot and is very frustrating. Below is what C2 email out to system developers.
"Dear B48 ES:
We are sending you this automated email to let you know about your system on Collective2 called B48 ES. You now have at least one AutoTrader for this system. As you may know, U.S. regulations require that we display on the Collective2 Web site the actual fills received by real-life traders in their real-life brokerage accounts. We recently received electronic notifications from the brokers being used by your AutoTrader subscribers. Based on the real-life fill prices achieved in your subscribers’ accounts, we have adjusted the fill price displayed on the Collective2 Web site. Specifically, we have changed the following fill:
Previous: BTO @ESZ5 - Filled at 2078.250000
New: BTO @ESZ5 - Filled at 2078.500000
The new fill price will now appear on your Collective2 system page.
COMMON QUESTIONS
Q: Hey, that isn’t fair. I submitted a limit order, and I can’t fill a limit at a worse price than the limit I specify!
A: Often, system vendors at C2 will submit a limit order at a price that is not “market clearing.” This means that the limit price just gets touched briefly, but does not trade through. Certain lucky people get filled at the price, but other people do not. Then the price moves away from the limit price.
In these cases, C2 will wait a few seconds for your order to fill at your specified limit price, but - if it doesn’t fill in a customer’s account - we will convert the order to a market order. In these cases, therefore, it is possible to be filled at a price that is less favorable than the limit you specified.
Welcome to the world of managing other people’s money… and the world of trading large enough quantities that you can’t count on an entire order being filled. If you were running a large hedge fund in a single trading account, and if you submitted a limit order to trade a large quantity, something very similar would happen. You might get filled for some portion of your order, but not the rest. Then you would have a decision to make. Move your limit? Wait and pray that the market moves back to your limit?
At C2, it’s vital that we keep all your subscribers in sync with your system’s intentions. When you are long, they should be long. When you’re short, they should be short. That’s what they are paying you for, after all.
This is the reason why we convert certain orders to market orders – this only happens if you choose a limit price that is not “market clearing.” And, when this does happen – because we are regulated by U.S. regulatory authoritues – we are required to post the actual fills received by your actual traders.
Q: Gosh, that really stinks.
A: Maybe. But it’s worth keeping a few things in perspective. One: the ability to AutoTrade your system using the cool C2 AutoTrade technology makes your system more attractive to subscribers, and thus in the long run, is a good thing for you. Second, our insistence that we make C2 completely transparent and that we follow U.S. financial regulations make the site more attractive to subscribers (which benefits you). More important, this protects you from any regulatory concerns.
HOW OFTEN DO WE SEND THESE EMAILS?
We send this kind of notification email only once each day, in order to remind you about how C2 works. If your system continues to have AutoTraders, there may be other fill adjustments, perhaps many, but we won’t send you an email for each one, as that would quickly become annoying. You can always see your latest results on your C2 system page:"