Call me crazy, but we care very much about our client’s money and don’t understand how they are getting harm from time after time; that’s why we are always submitting those tickets to understand and share the issues.
Yesterday we executed an order for the NQ.
Not only we put a limit order for a specific price, and the execution was by 13 points difference ( there was no volatility in the market at that time ) How is that possible to get a different price on Limit?!?!
But most importantly, HOW IS THAT POSSIBLE that they got a price that doesn’t exist on the market???
Good thing we were just in 1 contract the equal 260$ but again, what will happen if we were in 5 contracts ( something that our portfolio allows )
I’m attaching a picture of the fill price and attaching and the market status.
The lowest that day was 11662 ( Esignal Data ), and the clients on C2 had 11657; how is that possible???
I am waiting for your update about this issue.