Can't close position

I’m trying to close a eurusd buy and platform won’t let me. Keeps telling me I don’t have a buy in; however, it’s there clear as daylight and no matter how I refresh or x out of website and re-login, it’s still there. Could you please close this position. Thank you.


hi mathew

I can see that trade has been opened in my account in collective 2 but it hasn’t opened in my broker account. Why is it happening?

kind regards