Hello, can anybody explain what happened yesterday?
I see some trades opened and closed at the same time:
12/3/17 18:00 @EUZ7 EUROFX LONG 1 1.18825 12/13 18:00 1.18271 2.75% ($700)
12/13/17 14:00 @USH8 US T-BOND SHORT 1 153 13/32 12/13 14:00 153 17/32 0.17% ($131)
I also received this message from C2:
---------- Forwarded message ----------
From: C2 firstname.lastname@example.org
Date: Thu, Dec 14, 2017 at 6:06 AM
Subject: Collective2 Autotrading: PositionSync warning in account UXXX73026
To: Trend Neutral email@example.com
Dear Trend Neutral,
This is an automated message from Collective2 in regards to your Autotraded account UXXX73026.
We recently detected a few sequential PositionSync orders in your account UXXX73026.
This is probably normal, but as a safety precaution, we will stop trying to match the position in @USH8 currently open in Futures WealthBuilder for 30 minutes or until Futures WealthBuilder closes its position in @USH8, whichever happens sooner. After either of these conditions are met, we will automatically start to match all trades in @USH8 by Futures WealthBuilder.
Please note: This message only applies to the symbol @USH8, and only for the trading system Futures WealthBuilder. Autotrading is still operating, and you may continue to AutoTrade the system Futures WealthBuilder in general. However, we won’t immediately attempt to sync its position in symbol @USH8.
Why you are getting this email:
Our Autotrade technology attempts to place trades in your brokerage account UXXX73026 to match the trading systems to which you have subscribed. We call this ‘AutoSync Technology’.
There are cases, however, in which we will need to send several orders to bring your account positions in sync due to your particular settings such as Max Dollar Amount or Max Number of Contracts/Shares/Lots, or a scaling factor that is not a multiplier of the system order quantities.
This recently happened when we attempted to place a trade in your Interactive Brokers account for the symbol @USH8, in order to match the trading system called Futures WealthBuilder.
Collective2 Customer Support
Collective2 assumes no responsibility for errors, inaccuracies or omissions in these materials. Collective2 does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within these materials. Collective2 shall not be liable for any special, indirect, incidental, or consequential damages, including without limitation losses, lost revenues, or lost profits that may result from these materials.
The risk of loss in online trading of stocks, options, futures, forex and foreign equities can be substantial.
Futures and options trading is not appropriate for all investors. A relatively small market movement will have a proportionately larger impact on the funds you have deposited. You may sustain a total loss of your funds.
Collective2 believes that customers should be aware of the risks associated with over-the-counter, spot Forex. Forex trading is highly speculative in nature which can mean currency prices may become extremely volatile. Forex trading is highly leveraged, since low margin deposits normally are required, an extremely high degree of leverage is obtainable in foreign exchange trading. A relatively small market movement will have a proportionately larger impact on the funds you have deposited. You may sustain a total loss of your funds. Since the possibility of losing your entire cash balance does exist, speculation in the Forex market should only be conducted with risk capital you can afford to lose which will not dramatically impact your lifestyle.
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