Platform Transmit is not working

Hi All, after i followed the all steps of the platform transmit successfully it still not working and non of my transactions which on Gold is synced to my c2 strategy, any help or suggestions will be appreciated

Please send to help@collective2.com the specific information, including your systemid, the flavor of Platform Transmit you are setting up, and the time/date (ET) of the trades that are not appearing.