Response time for problems on orders

Hello Mathew,

A trade we placed today on X was recorded by C2 as executed at a price that was over 2.5 hours old, and over 6% higher than the actual price. The trade was placed at 14:48 ET, and recorded by C2 at 21.77 per share; X traded below 21.50 from 12:50 ET up to market close.

We filled out the trouble ticket, and understand problems can happen, but we have not yet received an acknowledgement of the ticket, nor the usual email with the confirmation of the trade.

- Once C2 confirms that the price assigned was a mistake, will the correct price for the time at which the trade was executed be assigned? and

- How long does C2 usually take to resolve issues such as this one?

Thanks for your feedback.