Support / Trouble Tickets

C2
1

Hi Matthew -



I have sent in two trouble tickets and an e-mail to you directly within the last 24 hours. What do I need to do to get an answer or at least a response that’s not automated?



Thanks,



Derek



[LINKSYSTEM_59868031]

2

Hi, Derek:



Gosh, and I thought we had been doing so much better on response time since we hired Alen, our new (and second) customer service guru. But maybe this is my fault, and maybe Alen assigned the case to me, and I missed it. Let me take a look and respond to you via email.



3

P.S. What’s the Case # … I can’t seem to find it.

4

Ah, I see it. Hang on while I resolve.

5

Just email me directly.



Thanks,



Derek