Has anyone else had problems getting responses from customer support? They broke my subscription plan (was setup to run 4 and asked them to reduce it to 3 as i was only going to manage 3 going forward) … after a day or so they changed something and now i’m in no plan at all! I paid annually and have 3 months left, that was the middle of last week. They don’t answer the phone or call back nor do they send any email with an update. Has anyone else had problems? It really feels like no one is there.