Terrible support from C2 team

C2
1

I have been having issues with C2 auto trade. They accepted that there was a bug which ( they claim have been fixed ) but since then I have been having issues around the number of shares not matching. They don’t pick up their phone ( no matter what kind of message do you leave). They don’t respond to emails fast. And here every day my acct is loosing money because of the issue. I asked them to put me touch with a manager - that request went no where. Seems like there are bunch of programmers who don’t realize that people are trading with real money - not paper money.

Whats the point of putting the phone number on the website if you are never going to pick up ??

And btw - their solution is alway - if you enable auto sync then issues will go away. Well I don’t want to enable auto sync ( for multiple reasons - one being that i do want to do some manual trades too ). Also, if thats the case why does your website say that is an option ( means turning off auto sync should NOT be an option for auto traders if thats the only way you can make sure that your system works )…?? Extremely frustrated

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Hi Hamza:

I’m sorry we’ve let you down.

I’ll make sure someone reaches out to you ASAP.

Matthew

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Hamza -

I’ve responded personally via email through your open help-desk ticket.

Now, more generally (with an eye toward a public response to a public complaint):

I think the issue can be summarized as the following. You need to turn on AutoSync if you want to trade a strategy at less than 100% scaling, specifically when that strategy issues exit orders for multiple pieces of an open position.

I know my colleague Francis stated this in his previous responses to you; I have re-iterated this advice in my latest response to you via the help desk.

Hopefully we’ll be able to work through this on the help desk ticket. I just wanted to respond publicly as well, since you raised the issue on the general public forum.

Matthew

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