Trade explaination

I have sent two trade trouble tickets on my account. It has been two days. Can someone explain why it takes so long to get a response.


Hi, Ninja -

You asked me to take a look at the P/L calculation of a specific trade. I have done so, and I do indeed see that the point multiplier for the option contract you traded was incorrect. I have fixed the problem and the new results will appear within a few minutes on the site. Sorry for the delay.