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Bitcoin Future , order not transmitted


I did a trade in the Bitcoin Future, I have subscribers that didn’t get the order.

Do they need to approve something with their broker? Like the GBTC ( Penny stocks )
Because Interactive Broker is supporting Bitcoin Futures (BRR Symbol).

Thanks for the help.

Hello Daniel,

We can investigate this asap, please send me an email to (to Lorant) and provide some details (account number, strategy id, signal id etc)

Thank you

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