The opinions expressed in these forums do not represent those of C2, and any discussion of profit/loss is not indicative of future performance or success. There is a substantial risk of loss in trading. You should therefore carefully consider whether such trading is suitable for you in light of your financial condition. You should read, understand, and consider the Risk Disclosure Statement that is provided by your broker before you consider trading. Most people who trade lose money.

Collective2 Support has not responded - can I get my money back?

I submitted a support request three weeks ago for issues regarding Platform Transmit of signals. I paid money to create a C2Star strategy. I supplied support with log information about my issue.

I have heard nothing back from anyone on the matter. This is disappointing.

How can I claim a refund?

I’m replying to bump this thread

Hi Chris,

Read what is written before payment.

https://collective2.com/c2star/newCertification

We’re looking for the best traders. If you have what it takes, get C2Star Certified.

It’s important you understand C2Star Program Requirements before applying. Failure to meet all performance requirements will automatically terminate your participation in the program. (You’ll be able to start again, but a new one-time Application Fee will be required.) No refunds for the Application Fee can be given, regardless of when performance failure occurred.

Michael

Hi Chris
I’ve asked the support team to reach out to you. You’ll get a satisfactory answer today

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