Fill Error in HIG?

Trading and Markets
1

Hi I’m not sure what’s happened but in my strategy:

I see that I was long 522 shares of HIG at the close of 20170214.

Then in the morning of 20170215 I issued a sell to close order for all the shares and now my account has me short (side=short) that number of shares. What’s even stranger is that when I try to exit this short (I don’t want to be short) and I go to the “trade entry” tab I see that position as long but with a negative number of shares. When I try to exit that position I’m not allowed to click the submit order button.

Can someone take a look at this and help me exit this position?

Thanks very much,

John

2

Please create a support ticket asap (just send the same message to help@collective2.com).

I already checked your UI and reported for you internally. Please use our support system in the future to avoid delays or lost messages. Forum is mainly for inter user communication, but only the company can help you :wink:

I’ll keep my eyes on your issue.

Thank you!