hi.
Recently, there have been some problems with C2 forex data feed.
One of my trade was closed when the high at that point was more than 70 pips from stop loss. After filling out a trouble ticket, I was assured that my trade has been “rolled back” but it wasn’t. After waiting for a day, I again filled a ticket and finally it was rolled back.
As I type this mail, I have one open EURUSD position. The spot price is 1.3629 from reliable sources. Yet C2 is showing the rate as 1.3524 , i.e. difference of more than 100 pips!!
I have no idea where these numbers are coming from but they do wreak a havoc with system stats. Needless to say, if one is not alert, these price spikes can cost one’s system big time.
I just wanted to draw your attention to this issue in case you are not aware of it. My purpose of being a paying customer is to develope a verifiable record. But these kind of problems totally defeat the purpose.
Regards,
Kaustubh
Hi Kaustubh:
I am looking into why the forex quotes went haywire after the markets closed today.
I hope to have resolution soon.
Matthew
