another trade missed on my system moonlight, there is a stop order gtc for cover a short trade at 1.3217 on eurusd future.
The short trade is still open and the long trade ( buy 1.3254 target 1.3274 ) isn’t executed. Matthew please, can you correct this situation? I lose too many trade for these “malfuction” of the c2system.
Thank’s a lot
For fastest response, please report these kind of problems using the trouble ticket. Here’s how:
How to use the Report Problem function:
1) Log in to your C2 account.
2) Go to the trading system in question.
3) Immediately above the trade details, you’ll see an area that says: “What this page displays.” Make sure you turn on: "Report problem links."
4) Now, every executed trade (or unexecuted pending signal) will display a little green question mark. Click the question mark to report a problem with a fill.
Hi Matthew,
I’m sorry but I didn’t know this function, now is all OK.
Thanks a lot
Giacomo Astrologo
