Order did not fill!

C2
1

Had a STO order on ESU11. Price hit my limit but the order did not fill. Price has already hit my take-profit and C2 didn’t fill.

2

I’ve looked at your orders and don’t see any that should have filled. It’s possible I missed something and the C2 software was inaccurate.



But in cases like this, you should submit a trouble-ticket, because our automated tools are able to solve a large percentage of problems, and because it allows you to specify exactly which order you think should have been filled and why. Here’s how:



http://www.collective2.com/static/how_trouble.htm



3

Thanks for the speedy reply. The order to STO was placed @ 11:47, per “signalbounce:”





63641997



7/19/11 11:47







Sell to open



1



@ESU1



E-MINI S&P 500 SEP 2011



@ limit 1317.25



GTC



Note this trade replaces signal id 63640956.



_____________________________________________________



Price proceeded to hit my fill price at 1:31 ET. It did not pass my fill price at the time, but if price hits your limit order, doesn’t C2 usually treat that as a hypothetical fill?



Thanks.

4

It depends on the bid. Chances are it must hot have hit, but would have sometime later.