Order not executed

Hi Matt and Team,

Had two orders to buy NQH7… but one order stayed stuck and didnt execute… I just noticed it still says “working.”

Can you check on this for me?

Thank you,



Please open a helpdesk ticket in order to track your issue correctly. We cannot provide direct support using our forum.

Just send an email to help@collective2.com, we will start to investigate asap.

We need your system id AND signal id(s) a well.

Thank you!

I guess its too late now… 1 of my lots already hit my first target… unless you can magically open my order at 5369… NQ is at 5394 already.


Understand. Unfortunately we cannot offer such “magic”.

Please use tickets next time, we can help you faster.

Thank you for understanding!