Order not executed

C2
1

Hi Matt and Team,

Had two orders to buy NQH7… but one order stayed stuck and didnt execute… I just noticed it still says “working.”

Can you check on this for me?

Thank you,

UPTS

2

Hello,

Please open a helpdesk ticket in order to track your issue correctly. We cannot provide direct support using our forum.

Just send an email to help@collective2.com, we will start to investigate asap.

We need your system id AND signal id(s) a well.

Thank you!

3

I guess its too late now… 1 of my lots already hit my first target… unless you can magically open my order at 5369… NQ is at 5394 already.

Thanks.

4

Understand. Unfortunately we cannot offer such “magic”.

Please use tickets next time, we can help you faster.

Thank you for understanding!