The opinions expressed in these forums do not represent those of C2, and any discussion of profit/loss is not indicative of future performance or success. There is a substantial risk of loss in trading. You should therefore carefully consider whether such trading is suitable for you in light of your financial condition. You should read, understand, and consider the Risk Disclosure Statement that is provided by your broker before you consider trading. Most people who trade lose money.
My strategies are still out of sync because C2 did not handle the VXX/VXXB change correctly, I’ve got millions of dollars of subscriber funds in jeopardy right now, and I’ve gotten no response from the help desk ticket I opened at 8:45am this morning. I tried sending Matt a private note, but still nothing!
I’m not trying to be a troll, but I’m honestly not sure where else to turn. Has anyone heard from anyone at C2 about this issue?
Thanks,
David
Same boat here - numerous calls (nobody picking up - all going to voice mail) / emails / messages throughout the day and nothing.
This was telegraphed from Barclays weeks ago so it is a little frustrating that this wasn’t handled proactively.
Looks like it might be fixed? The position name still looks wrong on my dashboard but at least it is picking up the correct value of the option position rather than being zeroed out.
Nope, not yet. In one of my strategies, the options are not showing at all; in the other they are still showing VXXB with a price of 0.
I was just contacted by C2. They are working on resolving the issue and hope to have it fixed today.
