Dear Matthew, please correct the worst open drawdown on trade number 30742290, system Seeking Light. We have a 80 pips stop loss on the trade, there was no way the open drawdown could have gone to -216 pips. As I type this the trade still survives the stop loss. Thank you.
Thank you for reporting a Collective2 fill problem. I am sorry for the trouble you are having.
I would like to investigate and fix your problem. In order for me to do so in the most efficient way, I need to ask you to report the problem using our automated trouble ticket.
Here is a link that describes how to report a problem with a trouble ticket:
The example above has several screen shots which may help you.
Or, if you prefer, you can follow the text-only instructions below.
How to fill out a trouble ticket:
1) Log in to your C2 account.
2) Go to the trading system in question.
3) Immediately above the trade details, you’ll see an area that says: “What this page displays.” Make sure you turn on: "Report problem links."
4) Now, every executed trade (or unexecuted pending signal) will display a little green question mark. Click the question mark to report a problem with a fill.
Please take a moment to report a problem using this feature now. That way, I will be able to service your request immediately.
The error has been corrected. Thank you and thank you also for showing me the way. I’m new around here. Alexa.