It’s about time C2 got a more reliable ISP.
C2 fell asleep again this morning at:
6/3/2011 9:45:37 AM
and all my subscribers lost lots of money.
My system sent the following time-critical trade signal to C2:
https://www.collective2.com/cgi-perl/signal.mpl?cmd=signal&systemid=59618192&pw=XXXXXXX&instrument=future&action=STC&quant=1&symbol=@NQM1&duration=GTC
C2 replied:
<html>
<head>
<title>The page is temporarily unavailable</title>
<style>
body { font-family: Tahoma, Verdana, Arial, sans-serif; }
</style>
</head>
<body bgcolor=“white” text=“black”>
<table width=“100%” height=“100%”>
<tr>
<td align=“center” valign=“middle”>
<img src="/images/c2logo_med.png" />
<br/>
Well, ain’t this the damnedest thing.
<br/>
There has been an unexpected software error. Please report this error, and whatever you were trying to do, to this email address: help@collective2.com.
<br/>
We’ll try to solve the problem as soon as possible.
</td>
</tr>
</table>
.
First of all, Warren, your system doesn’t have any subscribers and never has had any, so stop posting BS.
Second, if you want to be a programmer and write computer software to place trades, then be a man. Make sure you parse and trap error conditions. That’s how to make good software.
As far as why you received the message this morning: It looks like our servers got overwhelmed during the early morning rush and turned away your API connection request. Am I happy with that? No. Does that mean we need to increase our capacity to handle peak-hour issues? Yes. We are already working on that.
That being said, you can and should gracefully handle these situation with better engineering, rather than by posting rants on the forums.
Matthew
Glad to see you recognize a problem and are persuing a solution.
My software can only let me know there is a problem with C2. It can’t correct the problem with C2.
In the past my system has re-issued the lost signals only to find later that all signals were eventually accepted by C2 - even though they had duplicate ID’s.
