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So I logged into Collective 2 and damn near had a heart attack. It showed that today I sustained a 60% loss. And the fact that it’s a trade verified account, really had me scrambling to log into my account to see what could have possibly gone wrong.
Turns out, I’m having an up day. Like .3%. Nothing remotely like what C2 is showing.
How does that give fixed? It caused me to lose a subscriber today over it.
If you go to your dashboard from a computer there should be a help tab on the right side that you can use to submit a ticket. Or use this Support Open Ticket – Collective2
Hi Shawn - You had an option expiration / assignment at the same time as a split (for one specific symbol), so we handled the accounting incorrectly. It’s being recalculated now.
Okay great. Thank you.
