Trouble Tickets Still Unresolved


It seems that I am having to issue a trouble ticket almost daily now for the Risk column in the trade statistics for CashBuilder. Several of them should read "Low" instead of "Normal".

None of the tickets have been resolved. How long should it take to resolve trouble tickets? (as they are starting to add up).

Your prompt attention to this matter would be greatly appreciated.




Here are my statements of the facts for each trade:

Dates: 2/22 - 2/23

Symbol: IOC

Short Entry: 62.61

Exit: 60.62

High before Exit: 62.69 on 2/25

Shorted IOC on 2/22/10 at 15:59 FOR 62.61.

High before exit on 2/23/10 at 10:04 never exceeded 62.69. So, risk column should show "Low" instead of "Normal" that day.

Dates: 2/24 - 2/25

Symbol: BUCY

Short Entry: 60.51

Exit: 57.96

High before Exit: 60.62 on 2/25

Shorted BUCY on 2/24/10 at 15:42 FOR 60.51.

High before exit on 2/25/10 at 9:31 never exceeded 60.62. So, risk column should show "Low" instead of "Normal" that day

Dates: 2/25 - 2/26

Symbol: BUCY

Entry: 61.77

Exit: 62.52

Low before Exit: 61.20 on 2/26

Bought BUCY on 2/25/10 at 15:59 FOR 61.77.

Low before exit on 2/26/10 at 9:41 never dropped below 61.20. So, risk column should show "Low" instead of "Normal" that day.

Thanks For The Email Reply, Matthew.