Missing trading signal of my brokertransmit's strategy


Strategy : AlgoSys YM - Andromalius
I have already flat my position in my IB account at 3:10:51 PM but you can see it is no singal at C2.
My sub still hold the short position. I can’t place the order to flat the position manually due to this strategy is 100% TOS.
Please help !

Hi,

There was an outage due to a failed library update and the problem has been resolved as of 11AM EDT. We apologize for the disruption.