3/3 18:21
BTO
1
QHGK1
@ stop 447
GTC
Filled @ 449.10 3/3/11 18:22
3/3 18:22
BTO
1
@GFK1
@ stop 132.10
GTC
Filled @ 133.53 3/3/11 18:23
these stops were put is as sell stops and the software bought. Please cancel the orders and correct for futures income.
I’m afraid I must disagree with you. Server audit trail confirms you manually entered these as Buys, exactly as C2 recorded these signals.
What you see is the result of software error. I input sell on open and the stop amount. The software gave me a warning it may be marketable. I went through this several times. The warning clearly stated that I put a sell order in, in each case.
STO 1 @GFK1 FEEDER CATTLE at stop 132.20 Working Cance
Above is the order I placed yesterday. The server took it accurately…AND in real trading it executed earlier this morning. The server shows no trade in this one. WHY?
Kurt:
If you haven’t done so, please use the trouble-ticket system to initiate service requests for trades that you think are incorrect. It’s an automated system that will speed response time and make everyone’s life easier.
Here is a link that describes how to report a problem with a trouble ticket:
http://www.collective2.com/static/how_trouble.htm
The example above has several screen shots which may help you.
