Am I the only one or are other people experience(d) the issue with Support being very slow at C2?
I had a wrong fill in my system on Friday, notified them and NO RESPONSE till now… Just seems like either
1. The Support Team does not care
2. They are way understaffed.
What is the best way to get a resolution from these guys?
Thanx
Looking now - hang on - MK
Many Thanx
Any luck in fixing the fill?
Yes, I fixed it … and emailed you that I did so about 30 seconds after I posted my earlier message… 
Mathew:
Thank you for taking care of this.
Best Regards
No you are not alone. I send in trouble emails and really get ZERO response. I am not sure how to get attention here. They are quick to take my fees but support is horrible. Especially when clients are making decisions on your data and no one is willing to address errors.
Hi, Len:
You are absolutely right that we’ve typically been bad at responding quickly to customer service inquiries. I won’t give any excuses. When I am a customer at another firm, and when that company doesn’t answer my question quickly, I burn in rage. So I understand your feelings (although I’m ashamed that my company is the cause of them.)
Please know that we’ve been making an effort to improve our customer service. About a month ago we hired a new person whose job here at C2 is to try to help customers and to answer their questions in a timely way. That’s Melissa, whom you can see on our new “People Page” at www.collective2.com/people
Melissa has been a great addition to our team, and has cut our response times down substantially. But a lot of times, some of the questions that come her way are really arcane and involve some technical facet of APIs or C2 interfaces, and these, typically, fall on my shoulders. And that’s where our service sometime breaks down. I am, I regret to admit, the biggest “point of failure” here at C2.
So please bear with me. I will work at trying to improve my response time (and response quality).
On a more personal note: If there is a question that you asked me that I haven’t answered, Len, please send it my way and I’ll try my best to do better.
Sincerely,
Matthew
Hi Matthew,
Congrats!!
I like your honesty.
"Honesty refers to a facet of moral character and denotes positive, virtuous attributes such as integrity, truthfulness, and straightforwardness along with the absence of lying, cheating, or theft."
As a result of your straightforwardness I am going to re-active my system.
I had cancel this service due to the poor customer service.
I believe you have a powerful product, but you need to get the customer service right. I am willing to get it another try.
Regards,
Dr. Glen Brown,Ph.D,CTA, AP[LINKSYSTEM_46932324]
